Last month the team at Start Communications won Small Reseller of Year at the Comms Business Awards 2024.. Over 100 channel providers were shortlisted for awards at the 20th anniversary […]
Partnership Announced with Sussex County FA
We are delighted to announce a partnership with Sussex County FA as their official communications partner. Sussex County FA is the not-for-profit governing body of football in Sussex. They grow […]
The Role of Contact Centres in the Digital Era
We’ve all been there. Waiting in a queue to get through to an agent while repeatedly being told your call is important. Sound familiar?
Contact Centre as a Service (CCaaS) and digital tools such as chatbots and AI have revolutionised customer engagement for those businesses. However, the companies that make it work still emphasise the importance of a customer-centric approach – improved customer experience will gradually nurture loyal customer bases and achieve growth targets.
Still on hold? While you wait, read our blog about the redefined role of contact centres in the digital era.
Comms National Award Winners 2023
The team at Start Communications won again at the Comms National Awards for Best SME UC Solution 2023. The winning solution involved new phones, soft clients, mobile applications, and integration […]
5 Step Plan To Reconnecting Your Workforce
There is no one size fits all approach when it comes to ensuring your workforce is set up for success. Businesses are faced with multiple challenges to adapt to when […]
Sales and Account Management Team of the Year
Last week we were delighted to win Sales and Account Management Team of the Year at the 2023 Channel Champions Awards. Channel Champion Teams are recognised and awarded at a […]
Landline Replacement | PSTN Switch Off
PSTN Switch-Off BT Openreach announced the end of PSTN and ISDN back in 2015. The telecommunications service provider began shutting down networks in 2020 and will stop taking new orders […]
Why is it Time to Upgrade your Business Phone System
Now more than ever, your business communications are a critical enabler to success. But things are changing in the world of telecoms and your existing telephony solution might become obsolete soon.
Creating the Modern Workplace
More than half of your potential new opportunities will go elsewhere if you can’t deliver the first time. The people fielding customer queries need to be properly empowered to assist.
Choosing the Right Unified Communications System
Even though email messaging and social media are now well established as business communication tools, they augment rather than replace traditional routes such as telephony. As businesses expand, or their […]