Contact Centre Solutions

Contact Centre Solutions

Better service, more productivity. A multi-channel contact centre for businesses of all sizes, combining enterprise-grade voice, SMS, chat, email and social media in a cloud infrastructure.

MULTI-CHANNEL CUSTOMER CONTACT

The modern contact centre is a dynamic, multi-channel environment. Customers still expect great phone service – but they expect it alongside other options. 

Our Cloud Contact Centre solution combines enterprise-grade voice, SMS, chat, email and social media over the cloud. This gives you the flexibility to meet changing customer expectations on their terms, boosting satisfaction. 

The user-friendly interface improves team performance and productivity, while cloud hosting offers infinite scalability. This makes it an ideal solution for contact centres of any size.  

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Speech analytics uses AI to understand and improve quality. The Workforce Management tool offers insights and forecasts into call patterns, allowing you to improve resource management.
Our contact centre solution is easy to use, offering advanced functionality in a simple, modern design. This makes on-boarding easier, simpler and faster.
Email, social media, voice, chat – connect with customers on their terms, to improve satisfaction. With easy project management across all channels, first contact resolution is a breeze.
Support a work-anywhere culture with a hosted contact centre that allows your team to work from anywhere.
Multiple channels in one place. Smart analytics. Easy to use. CRM integration. Add it all up, and you have a contact centre solution that makes customer contact more efficient.
Our cloud service offers out-of-the-box resilience. It’s hosted in tier-one data centres, with automatic fail-over in the event of a fault, to keep downtime to a minimum.

Simple, Fast and Powerful

Whether your contact centre is large or small, our Contact Centre solutions provide you with a complete, cloud-based solution that enables you to make a step change and deliver the experience your customers deserve.

As a pay-as-you-go service, there is no reason you cannot gain the benefits of Cloud Contact Centre today.

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5 star reviews

Our service is great – and we have the reviews to prove it! See what our customers have to say on Trustpilot and Google Reviews.

100+ years experience

Trust in experience. We have over 100 years of it collectively – and your business can benefit from the expertise we have acquired.

6 second average response

Great service, rapid response. We do not believe in keeping you waiting. That is why we answer calls quickly – so we are there when you need.

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To talk to a member of our team please give us a call or complete the contact form.